C O A C H • A D V I S O R • S P E A K E R
What I do and why
I help teams and individuals perform well under pressure and get better results with less stress.
Early in my career, I watched my boss being carried out on a stretcher, overwhelmed by stress. He recovered, but refused to come back. The job was handed to me, and the pressure came with it.
When I found a way to handle it, the job no longer felt stressful. From that calmer state, I saw my colleagues argue pointlessly, blame each other and make poor decisions. They all thought they were being reasonable, unaware that their thinking was clouded and their perspective distorted.
That sparked a question: What enables people under pressure to think clearly, perform well and fully enjoy their work?
For the following thirty years, I searched for answers, testing almost everything I came across. Much of it was helpful, but nothing worked for everyone, and the effects rarely lasted.
The breakthrough came when I realized what gets in the way of people’s capability – and how to help them see through it. That understanding became the foundation of my work.
My clients find themselves getting better results with greater ease. They make better decisions, their relationships improve, and situations they used to struggle with become manageable. Even as their responsibilities grow, they feel less burdened. And they enjoy their work more.
My Perspective →
The Human Side of Hospitality
This is a book for people who don’t have much time to read, and don’t particularly want to. Twenty-six practical chapters, each one short and self-contained.
Consistent high performance requires clarity, composure and creativity – especially when expectations are high and the pressure is on.
But you can’t run a five-star operation on a three-star inner state.
The Handbook shows what gets in the way of your natural intelligence, resourcefulness and well-being. Understanding this can profoundly improve the way you work, lead and serve.
Two ways to use it:
A Portable Coach: Discover useful insights, fresh perspectives and practical ways to improve your work and life.
A Team Resource: Spark honest, constructive conversations about working better together.
About Niale
Niale McLoughlin honed his skills as a speaker, workshop leader, coach and advisor through a career spanning more than 40 years. He has served more than 50 major organizations across 20 countries, with many clients repeatedly seeking his expertise.
Clients include:
AMEX, Banyan Tree, Citigroup, IBM, Mandarin Oriental, Marriott, Microsoft, Monetary Authority of Singapore, Peninsula, Raffles, Shangri-La, and Volvo.
[See full client list below]
Background
Niale’s career began with a summer job as a dishwasher at a small hotel in Ireland. Fascinated by the world of hospitality, he studied at Shannon College of Hotel Management and trained in Switzerland, England and the United States. In Asia, he held positions with Hilton, Hyatt and Mandarin Oriental.
After serving as the first head of training and development for the Mandarin Oriental Hotel Group, Niale co-founded TSA Solutions, working with upscale hotels across Asia and the Middle East. Its practical programs in sales, service and teamwork made TSA the market leader in performance improvement for hotels.
Later, as Vice President of Learning & Advancement for Wynn Resorts in Macau, Niale was responsible for the development of 12,000 employees across two resorts. During his time there, Wynn Macau earned more Forbes Travel Guide Five-Star awards than any other resort worldwide, while Wynn Palace achieved Five-Star status in record time. Niale also served on the Forbes Travel Guide Standards Advisory Committee.
In all, he has worked with management teams at more than 30 hotel companies, giving him firsthand experience of the pressures hotel leaders face.
Throughout his career, Niale has explored how people think, feel and perform under pressure – and why some retain their clarity, composure and judgment while others become shortsighted and reactive. Along the way he completed some forty personal and professional development programs and became a certified coach. What he discovered continues to inform his work, helping leaders bring out the best in themselves and others.
Today, Niale works with individuals and teams as an advisor, coach and workshop leader. He helps people think more clearly, make difficult decisions and work better together.
He is the author of A Handbook for Hoteliers (and other humans).
Clients Served
Hotel Companies
Anantara, Artyzen, Ascott, Banyan Tree, Carlton, Concorde, Dusit, Fullerton, Grace Bay, Hilton, Hyatt, Le Méridien, Mandarin Oriental, Marco Polo, Marriott, Pan Pacific, Peninsula, Raffles, Regent, Sahid Jaya, Sands China, Sentosa Resort, Shangri-La, Shilla, Six Senses, Starwood, Sukhothai, Swissôtel, Westin, Wynn Resorts
Other Clients
ABN AMRO, Adecco, American Club of Singapore, AMEX, Aspial, Bank of America, Brunei Shell Petroleum, Citigroup, Credit Suisse First Boston, Cycle & Carriage, F&N, Fortis Bank, HDB, Hermill Investments, HP, HSBC, IBM, Johnson & Johnson, MCI, MeesPierson, Microsoft, Monetary Authority of Singapore, Oracle, PepsiCo, Pfizer, Prudential Assurance, Rabobank, Reddington Gulf, Richemont, Siemens Medical Solutions, Singapore Stock Exchange, SingTel, StarHub, Suntec Singapore Convention Centre, TIF Ventures, Volvo, Yum! Brands.
