ARTICLES
Ideas and observations on pressure, leadership, and service.
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Performing Under Pressure | Leadership Effectiveness | Service Culture
The Source of Service - Part 1: When the Standard Becomes the Goal
Years ago, I flew to Bali to deliver a sales training programme — one I had delivered many times, always with excellent results.
Two days before the programme began, I slipped on a pool of water from a leaking air conditioner and hit my head on a tile floor. I was badly shaken, and concussed.
The Source of Service - Part 2: When Stars Collide
Years ago, I flew to Bali to deliver a sales training programme — one I had delivered many times, always with excellent results.
Two days before the programme began, I slipped on a pool of water from a leaking air conditioner and hit my head on a tile floor. I was badly shaken, and concussed.
The Source of Service - Part 3: Climate
Years ago, I flew to Bali to deliver a sales training programme — one I had delivered many times, always with excellent results.
Two days before the programme began, I slipped on a pool of water from a leaking air conditioner and hit my head on a tile floor. I was badly shaken, and concussed.